Vox said that the migration to fibre has resulted in a decline in ADSL orders, with new customers opting for the newer technology. He said that ADSL may still remain a viable option at speeds below 4Mbps, where the price of naked ADSL is similar to equivalent fibre products. “Recently we have seen some stabilisation, if not an uptick as a result of Telkom’s new pricing structure which is more in line with every other open-access provider, as well as the ‘naked ADSL’ option where the telephone line rental is no longer mandatory.” “The decline accelerated when Telkom announced it is no longer supporting copper, because who wants to be on an unsupported product?” “This was further exacerbated by the fact that the telephone line rental made it more expensive than fibre which is the new kid on the block,” Fialkov said. He added that Cybermart’s ADSL user base has been declining in line with its projections. “We believe as ADSL continues to be phased out by Telkom we will continue to see our ADSL base decline as we actively convert them to FTTH or LTE,” RSAWEB said.Ĭybersmart CTO Laurie Fialkov told MyBroadband that ADSL has become a legacy broadband product that people subscribe to reluctantly if there is no alternative available. RSAWEB said that Telkom is continuing to decommission ADSL and it expects customers to continue converting to fibre or LTE. “We prefer to offer clients with no fibre availability the option to take LTE as we have found the turnaround times faster, there is less congestion on the network, and it is ultimately a better experience for the customer.” “We have definitely seen a decline in both customers applying for ADSL, along with our existing ADSL base as customers move from DSL to fibre,” RSAWEB said. RSAWEB said that it has noted a decline in ADSL customers and new applicants. Telkom was contacted for comment on the increase or decline of its ADSL user base, but the company did not respond by the time of publication. To see how ADSL adoption was faring in South Africa, MyBroadband asked local Internet service providers what ADSL adoption trends they had seen. Telkom previously said it planned to decommission its ADSL network entirely, but following the COVID-19 pandemic, it has said that copper is still needed to provide connectivity to many South Africans. The launch of these new products is an interesting choice by Telkom, especially as the company continues to decommission its copper network. The Premium packages offer the same features, as well as a mobile data SIM with unlimited Telkom-to-Telkom and Telkom-to-Telkom Mobile calls. Unlimited Home Lite packages include uncapped Internet with no fair usage policy, a Wi-Fi router, and installation. The new DSL bundles comprise Unlimited Home Lite and Unlimited Home Premium products. This allows Telkom and other ISPs to offer ADSL packages which do not include a bundled voice line.įollowing the announcement of Pure Connect, Telkom launched new uncapped DSL deals with more attractive prices and no included voice line charge. Telkom recently launched a new suite of uncapped DSL products based on Openserve’s Pure Connect wholesale product.
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